Customers may return merchandise within 15 days from the date of purchase. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
Duffelbags.com will issue refunds only under the following circumstances:
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The product received is not as advertised on the website
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The customer receives the wrong item
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The product has a manufacturing defect
If any of the above issues occur, customers must contact our support team within the 15-day return window to initiate the return process.
Wheeled Bags Restocking Fee:
Due to the additional cost and time required to inspect, repackage, and reship wheeled bags, a 15% restocking fee will be applied to all wheeled bags returned to Duffelbags.com.
Clearance Items:
All items sold under clearance or final sale are non-returnable and non-refundable.
Duffelbags.com reserves the right to inspect all returned merchandise before approving a refund. Refunds will be issued once the returned product is received and verified.