Frequently Asked Questions
Find answers to common questions about our products and services.
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We offer a 15-day return policy on all products. Items must be in original condition with tags attached.
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Standard shipping takes 5-7 business days. Express shipping is available for 2-3 business days delivery.
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Currently we are only shipping to US and Canada, For International shipping please contact us through email or phone.
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Yes. Once a shipping label for your purchase has been created, you will receive an email with both the invoice and tracking number.
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There is no warranty outside the return policy.
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Although the duffel bags are manufactured to be durable, Duffelbags.com do not have a weight rating on any of the bags. Customers are solely responsible for any damages that might occur outside the return policy terms.
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Go to Duffelbags.com and type in “DFL600L” in the search bar. Select the appropriate size for your bag and continue with checkout. The cost of the replacement liners average $5-8, depending on the size.
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Personalized / Decorated items are not eligible to be returned.